Refund policy

Saci Books – Return and Refund Policy

At Saci Books, we want you to be completely satisfied with your purchase. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). This policy outlines your rights and our obligations in relation to returns, refunds, and exchanges.

1. Your Rights under Australian Consumer Law

  • You are entitled to a replacement or refund if a product or service you purchase from us has a major problem.

  • A product or service has a major problem when:

    • It is unsafe.

    • It is significantly different from the sample or description provided.

    • It does not do what we said it would, or what you asked for and cannot easily be fixed.

  • If the problem is not major, we will repair or remedy it within a reasonable time. If it is not remedied within a reasonable time, you can choose a refund or replacement.

These rights apply in addition to any manufacturer warranties and our store policies.

2. Change of Mind

  • We do not provide refunds or exchanges if you simply change your mind or make a wrong selection.

  • However, at our sole discretion, we may allow an exchange or store credit if the product is unused, in its original condition, and returned within 14 days of purchase. In such cases, you will be responsible for return postage costs.

3. Physical Products (Books, Kits, Merchandise)

  • If your product is faulty, damaged, or significantly different from what was described, you may request a refund, repair, or replacement in accordance with the ACL.

  • To lodge a claim, please contact us at hello@sacibooks.com with proof of purchase and clear photos (if applicable).

  • Products must be returned with all original packaging where possible.

4. Digital Products (E-Books, Downloadable Resources, Online Materials)

  • Digital products, including but not limited to e-books, downloadable kits, PDFs, and other electronic resources, cannot be returned, refunded, or exchanged once the order has been processed and the download link or file has been provided.

  • Refunds for digital products will only be granted if the file is defective, corrupted, or not as described, in which case we will provide a replacement file or alternative access at no additional cost.

  • Please ensure your device and software are compatible with our digital products before purchase, as incompatibility does not constitute grounds for a refund.

5. Courses and Workshops

  • All course and workshop bookings are final. We do not provide refunds for non-attendance or change of mind.

  • If you cannot attend, you may request to:

    • Transfer your enrolment to another date (subject to availability), or

    • Nominate another person to attend in your place.

  • Requests must be made in writing to hello@sacibooks.com no later than 7 days before the scheduled start date.

  • If a course or workshop is cancelled or rescheduled by Saci Books, you will be entitled to either:

    • A full refund, or

    • A transfer to a future session of your choice (subject to availability).

  • Where a course or workshop does not meet the guarantees under the ACL (e.g., not delivered with due care and skill, or not delivered at all), you are entitled to remedies in line with your consumer rights.

  • Digital course materials (such as recordings, slides, or workbooks) are treated as digital products and cannot be refunded once supplied, unless defective or not as described.

6. How to Request a Refund or Replacement

To make a claim, please contact us via email at hello@sacibooks.com with the following details:

  1. Your full name and contact details.

  2. Proof of purchase (receipt, order confirmation).

  3. Description of the issue.

  4. Supporting evidence (e.g., photos of the product or screenshots for digital issues).

We will respond to your request within a reasonable timeframe and provide instructions on next steps.

7. Postage and Shipping Costs

  • If the product is confirmed to have a major fault under the ACL, Saci Books will cover reasonable return postage or delivery costs.

  • If you are returning a product due to change of mind (where accepted), you are responsible for all shipping costs.

8. Contact

For all return and refund enquiries, please contact:
Saci Books

Email: hello@sacibooks.com

Address: Level 3 55 Pyrmont Bridge Road, Pyrmont 2009 NSW

Phone: 0272291934

 

Saci Books – Terms and Conditions for Courses and Workshops

These Terms and Conditions apply to all courses and workshops delivered by Saci Books (“we”, “us”, “our”). By enrolling in a course or workshop, you (“you”, “participant”, “student”) agree to these terms.

1. Enrolment and Payment

  • Enrolment is confirmed once full payment is received.

  • Places are limited and allocated on a first-come, first-served basis.

  • We reserve the right to refuse enrolment at our discretion.

2. Cancellations and Refunds

  • All bookings are final. We do not provide refunds for change of mind, non-attendance, or incorrect enrolment.

  • If you cannot attend, you may:

    • Request to transfer your enrolment to another available session, or

    • Nominate another person to attend in your place.

  • Requests for transfer or substitution must be made in writing to hello@sacibooks.com no later than 7 days prior to the scheduled start date.

Cancellations by Saci Books

  • If we cancel or reschedule a course/workshop, you will be offered either:

    • A full refund, or

    • A transfer to another session of your choice (subject to availability).

Consumer Rights

  • Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If a course or workshop has a major problem (e.g. not delivered with due care and skill, not delivered at all, or is significantly different from what was advertised), you are entitled to remedies under the ACL.

3. Digital Materials and Recordings

  • Some workshops and courses may include digital resources (such as slides, workbooks, or recordings).

  • Digital products are provided for personal use only and must not be shared, copied, or redistributed without written consent.

  • Digital products cannot be refunded once supplied, unless defective or not as described.

4. Participant Responsibilities

  • You are responsible for ensuring your contact details and information provided at enrolment are accurate.

  • You must behave respectfully towards facilitators and other participants. Disruptive or inappropriate behaviour may result in removal from the course/workshop without refund.

  • For online workshops, you are responsible for ensuring you have the necessary internet access, device, and software to participate.

5. Intellectual Property

  • All course and workshop materials (including digital resources, workbooks, presentations, and recordings) are the intellectual property of Saci Books or the facilitator.

  • You may use the materials for personal educational purposes only.

  • You may not reproduce, publish, distribute, or use the materials for commercial purposes without prior written consent.

6. Liability

  • To the extent permitted by law, Saci Books is not liable for any loss, damage, or injury arising from your participation in a course or workshop.

  • Nothing in these Terms limits your rights under the ACL.

7. Privacy

  • We collect personal information at the time of enrolment for the purpose of delivering courses and communicating with you.

  • Your information will be handled in accordance with our Privacy Policy.

8. Contact

For all course and workshop enquiries, please contact:
Saci Books

Email: hello@sacibooks.com

Address: Level 3 55 Pyrmont Bridge Road, Pyrmont 2009 NSW

Phone: 0272291934